The Loss Prevention Associate is responsible for supporting Faber location level efforts to prevent theft, reduce shrink, enforce proper use of POS system and ensure a safe environment for employees and customers. This role focuses on monitoring daily operations, identifying risks, and enforcing company policies within retail and food & beverage locations.

Key Responsibilities:

- Review and analyze POS transactions, exception reports, and audit logs to identify suspicious activity and potential loss.
- Support internal investigations related to cash handling, refunds, voids, deletions, and employee compliance using our POS systems and surveillance tools.
- Perform routine audits, including cash counts, inventory checks, and compliance reviews.
- Ensure adherence to company policies, safety standards, and operational procedures.
- Work closely with store management to address shrink and operational risks.
- Monitor and review surveillance footage to support investigations and verify incidents.
- Investigate employee compliance with company policies, cash handling procedures, and operational standards.
- Identify patterns of fraud, theft, shrink, or policy violations across locations.
- Investigating incidents, reviewing security footage, and writing detailed reports for management or law enforcement.
- Prepare detailed investigation reports, findings, and recommendations for management and HR.
- Maintain confidential records of investigations and ensure documentation is complete and accurate.
- Partner with Operations, HR, Payroll, and IT to resolve incidents and implement corrective actions.
- Track recurring issues and recommend process improvements to minimize loss.
- Assist in developing and updating loss prevention policies, SOPs, and compliance procedures.
- Support internal audits and follow-up on action plans to ensure resolution.

Qualifications:

- College diploma or equivalent required.
- Previous retail or food & beverage experience preferred.
- Prior loss prevention or security experience is a plus.
- Understanding of cash handling and store operations.

Skills & Competencies:

- Strong observation and attention to detail
- Good judgment and integrity
- Effective communication skills
- Ability to remain calm in high-pressure situations
- Team-oriented with a proactive mindset

Working Conditions:

- Ability to stand and walk for extended periods
- May require working nights, weekends, and holidays.
- Fast-paced retail and/or food service environment

Preferred (Nice to Have):

- Experience with surveillance systems (CCTV) and POS Systems
- Knowledge of shrink reduction strategies

Benefits:

- 401(k)
- 401(k) matching
- 403(b)
- Bereavement leave
- Dental insurance
- Health insurance
- Life insurance
- Paid jury duty
- Paid sick time
- Paid time off
- Vision insurance

Work Location: In person