The Opportunity: The Asset Protection Associate is located at the AG Retail Flagship Chicago location and reports directly to the Retail Asset Protection Manager. This position is responsible for maintaining a safe environment for American Girl customers and employees, as well as safeguarding company assets. The individual we seek must be able to multi-task, have outstanding communication skills, and exhibit a high level of compassion and understanding while maintaining a professional detachment.

What Your Impact Will Be:

Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.
Provide external and internal customer service in a positive, friendly, and professional business manner and the skill set to diffuse escalated situations.
Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.
Serve as a safety mentor for store employees, lead by example.

Qualifications

What We’re Looking For:

Must be available to work evening, overnight, weekend, and holiday shifts.
One to two years of loss prevention, law enforcement, criminal justice, military, or security experience, preferred.
State specific license, if applicable.
Working knowledge of Microsoft Word, Excel, and Outlook Software programs, preferred.
Demonstrated ability working with a broad and diverse work force and customer base, including working with children, preferred.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.